Privacy Policy – Rahlaty

Introduction

Welcome to Rahlaty. We are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

This policy applies to all users of the Rahlaty app, including passengers (“Users”) and service providers (“Captains”). By using our services, you agree to the collection and use of information in accordance with this policy.

We value your trust and are dedicated to handling your data with the utmost care and transparency. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 For All Users

Full name
Email address
Phone number
Governorate / State
Detailed address (area, nearest landmark)
Profile picture (optional)
Device information and app usage data

1.2 For Passengers (Users)

When you use our app as a passenger, we collect additional information to provide you with transportation services:

Trip history (pickup and dropoff locations, route, time, cost)
Location data during active trips
Ratings and feedback you provide
Communication records with captains

1.3 For Captains (Drivers)

When you register as a captain, we collect additional information to verify your identity and enable you to provide transportation services:

Driver's license photo
Vehicle registration / car license photo
Vehicle details (model, color, plate number)
Car photos
Driving history and performance metrics
Trip records and earnings data
Bank account or payment details (for package purchases)

2. How We Use Your Information

We use the information we collect for the following purposes:

To facilitate and coordinate ride-hailing services between passengers and captains
To verify user identities and ensure the safety and security of our platform
To process captain package subscriptions and manage trip allocations
To provide real-time location tracking and route navigation
To communicate with you about your trips, account status, and important updates
To improve our services, optimize routes, and enhance user experience
To handle customer support requests, feedback, and dispute resolution
To comply with legal obligations and enforce our Terms of Service
To send you notifications about ride requests, trip status, and promotional offers (with your consent)

3. Location Data

Location data is essential for the core functionality of our ride-hailing service. Here's how we use location information:

For Passengers

To determine your pickup point accurately
To estimate trip costs and journey duration
To track your trip progress and ensure safe arrival
To provide real-time updates to your assigned captain

For Captains

To receive nearby ride requests and match with passengers
To navigate to pickup and dropoff locations efficiently
To provide passengers with real‑time ETA and location updates
To monitor trip progress and ensure route adherence

You have control over location sharing through your device settings. However, please note that disabling location services may prevent the app from functioning properly.

4. Payment Information

Rahlaty facilitates cash payments directly between passengers and captains. Our platform does not store or process electronic payment information such as credit card details.

For captains purchasing trip packages, we require the upload of a financial receipt for verification purposes. This information is used solely to confirm your package subscription and is not shared with third parties.

We do not share your financial data with any external parties without your explicit consent, except as required by law.

5. Data Storage and Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Your data is stored on secure servers with industry‑standard encryption. We regularly review and update our security practices to ensure the integrity and confidentiality of your information.

Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

When you delete your account using the dedicated "Delete Account" button available in the app settings, your personal data is frozen and your account is permanently deactivated. However, certain transaction-related data, such as trip history, payment records, and communications with other parties (passengers or captains), will be retained in our systems to comply with legal obligations, resolve disputes, and enforce our agreements. This retained data is stored in a restricted and anonymized manner and is used only for these specific legal and operational purposes.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Between passengers and captains: to facilitate trip coordination (e.g., name, phone number, location)
With service providers: who assist us in operating our platform (e.g., cloud hosting, analytics)
For legal compliance: when required by law or to protect the rights and safety of our users
With your consent: when you explicitly authorize us to share your information

We require all third‑party service providers to maintain the confidentiality and security of your data and to use it only for the purposes for which it was disclosed.

7. Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you
Correction: You can update or correct your personal information at any time
Deletion: You can request the deletion of your account and associated data using the dedicated "Delete Account" button within the app. As detailed in Section 5 (Data Retention), this action permanently deactivates your account and freezes your personal data, but we may retain necessary transaction records (such as trip history) with other parties for legal compliance and dispute resolution.
Withdrawal of Consent: You can withdraw your consent for data processing
Data Portability: You can request a transfer of your data to another service
Objection: You can object to the processing of your data for certain purposes

To exercise any of these rights, please contact our support team through the app.

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your privacy.